SMS Terms & Conditions

Effective Date: July 17, 2026

These SMS Terms & Conditions govern text messages sent by or on behalf of Highland Healthcare. By providing your mobile telephone number and consenting to receive text messages, you agree to these terms.

1. Description of the SMS Program

Highland Healthcare may send SMS or text messages relating to your relationship with our practice. Messages may include:

• Appointment confirmations and reminders

• Scheduling and rescheduling information

• Responses to patient-initiated questions

• Care coordination messages

• Prescription or treatment-related notifications

• Billing and account notifications

• Office closures and scheduling changes

• Clinic announcements and practice updates

• Other healthcare-related administrative communications

This SMS program is intended primarily for healthcare, scheduling, account, and practice-related communications. It is not intended to replace an in-person examination, professional medical advice, diagnosis, or treatment.

2. Consent to Receive Messages

By providing your mobile telephone number and affirmatively agreeing to receive text messages, you authorize Highland Healthcare and its authorized service providers to send recurring SMS messages to that number.

You represent that:

• You are the subscriber or authorized user of the mobile number provided.

• You have permission to receive messages at that number.

• You will notify Highland Healthcare if the number changes or is reassigned.

Consent to receive SMS messages is not a condition of receiving medical treatment or purchasing services from Highland Healthcare. Other methods of communication may be available.

3. Message Frequency

Message frequency will vary depending on your appointments, account activity, communications with our office, and the services you receive.

Highland Healthcare does not guarantee that any specific number of messages will be sent.

4. Message and Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan.

Highland Healthcare does not charge a separate fee for sending SMS messages, but your wireless carrier may charge you for sending or receiving messages.

5. Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to a message from Highland Healthcare.

You may also use another reasonable method to withdraw your consent, including contacting our office at 916-244-5996.

When supported by our messaging system, the following opt-out words may also be recognized:

CANCEL, END, QUIT, STOP, or UNSUBSCRIBE

After opting out, you may receive one final confirmation message. We will then stop sending messages covered by your opt-out request unless you later provide consent again.

Opting out of SMS messages does not prevent Highland Healthcare from contacting you through telephone calls, mail, a patient portal, email, or another legally permitted method when necessary.

6. Help and Support

For assistance with the SMS program, reply HELP to a message or contact:

Highland Healthcare
300 Harding Boulevard, Suite 103
Roseville, CA 95678
Phone: 916-244-5996
Email: contact@highlandhealthcare.org

7. Medical Emergencies

Do not use text messaging for a medical emergency or an urgent medical concern.

Text messages may not be reviewed immediately. Delivery may be delayed or unsuccessful.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

8. Privacy and Security of Text Messaging

SMS messages are not always encrypted and may be viewed by anyone who has access to your mobile telephone, wireless account, notifications, or text-message history.

Although Highland Healthcare uses reasonable safeguards, we cannot guarantee the privacy or security of information transmitted through ordinary SMS messaging or through wireless carriers.

Please do not send passwords, complete payment-card numbers, Social Security numbers, photographs of identification documents, or highly sensitive medical information by SMS unless specifically instructed to do so through an approved secure method.

By enrolling in the SMS program, you acknowledge the inherent privacy risks associated with ordinary text messaging.

Health information maintained by Highland Healthcare is also governed by our Notice of Privacy Practices.

9. How Mobile Information Is Shared

Highland Healthcare does not sell or rent your mobile telephone number.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

Text-message originator opt-in information and consent will not be sold, rented, or shared with third parties for their independent marketing or promotional use.

Highland Healthcare may provide limited information to vendors, telecommunications providers, and service providers acting on our behalf when necessary to operate the messaging program. Those parties may use the information only to provide contracted services and must protect it as required by applicable agreements and law.

For additional information, please review our Privacy Policy and Notice of Privacy Practices.

10. Delivery and Carrier Disclaimer

SMS delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

Highland Healthcare is not responsible for:

• Delayed, undelivered, or misdirected messages

• Wireless network outages

• Incompatible devices

• Changes to your mobile number

• Actions taken by your wireless carrier

• Unauthorized access to messages stored on your device

Wireless carriers are not responsible for delayed or undelivered messages.

11. Changes to These Terms

Highland Healthcare may revise these SMS Terms & Conditions when its services, technology, or legal obligations change.

The updated version will be posted on our website with a revised effective date. Your continued participation in the SMS program after an update constitutes acceptance of the updated terms, to the extent permitted by law.

12. Contact Us

Questions about these SMS Terms & Conditions may be directed to:

Highland Healthcare
300 Harding Boulevard, Suite 103
Roseville, CA 95678
Phone: 916-244-5996
Email: contact@highlandhealthcare.org