What Is Concierge Care?

Concierge care, also called concierge medicine, is a modern healthcare model that offers patients enhanced access, personalization, and time with their provider. Instead of relying solely on insurance reimbursements, patients pay a membership or retainer fee directly to their clinic or provider. This allows for a smaller patient panel and a stronger, more personal relationship between the provider and the patient.

How Is Concierge Care Different from Traditional Healthcare?

In a traditional insurance-based practice, a primary-care provider may manage 1,500–3,000 patients, often seeing 25–30 per day. Because income depends on insurance payments—which can be delayed, reduced, or denied—providers are forced to move quickly from one appointment to the next. Patients may feel rushed, and clinicians often struggle to give the level of attention and continuity they’d like.

By contrast, concierge practices typically serve 200–300 patients per provider. The smaller panel allows for:

• Longer, unhurried appointments
  
  

• Same-day or next-day scheduling
  
  

• Direct phone or email access to your provider
  
  

• Proactive care and wellness planning
  
  

The result is a more personal, preventative, and relaxed healthcare experience for both patient and provider.

What Does the Membership Fee Cover?

The concierge membership fee supports these enhanced services and extended access. It is not covered by Medicare or private insurance, and is paid directly to the clinic.

At Highland Healthcare, our membership is billed quarterly, averaging $100–$200 per month, depending on your chosen level.

Your insurance remains active and continues to cover outside services such as:

• Laboratory testing
  
  

• Imaging
  
  

• Prescriptions
  
  

• Specialist referrals
  
  

• Hospital care
  
  

Why Choose Concierge Medicine?

Concierge care restores what traditional medicine has lost—time, access, and connection. It focuses on prevention, early detection, and long-term wellness, ensuring every visit is thorough, personal, and designed around your needs.